How it works
Jaccuse is a public record of what real customers experienced with businesses in Morocco. Not a star average: first-hand accounts, confirmed by others, answered publicly by the business.
Three ways to take part
Tell your experience
Your own account, with a rating and how it felt overall. It is published as you wrote it — nobody rewrites it.
Confirm someone else's
“This happened to me too” counts, even without writing. That is how one incident becomes an established pattern.
Add context
Reply under an experience: a detail, a question, a correction. A reply never carries a rating — that is not its job.
What the numbers mean
The favourable-experience percentage combines what each customer declared about their experience with the rating they gave. The two can diverge — a failed delivery can deserve three stars and still be a bad experience — which is exactly why a star average is not enough. It is not the declared sentiment, which is shown separately. No payment, from any business, moves these figures.
How moderation decides
Everything publishes by default; holding is the exception and has to justify itself. Reporting content never removes it automatically: a report opens a case that a person examines. Only a moderation decision can change what is visible, always with a written reason sent to the author. Nothing is destroyed, and every decision is reversible.
Anonymity, precisely
You can publish anonymously once your email and phone are verified. Your name then appears nowhere publicly, and the business concerned can never obtain it — whatever it pays. Only moderators can see it, and every such look is logged.
Withdraw, never erase
You can withdraw your experience at any time. It stops being visible, but a marker records that an account was withdrawn by its author — because deletion without trace is exactly what a business applying pressure would want.
The record grows one account at a time.
Share your experience